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Refunds & Cancellations (Terms & Conditions)
Business: Hold The Mother
Effective Date: 1/1/26These Refunds & Cancellations Terms form part of the broader Terms & Conditions of Hold The Mother. By booking or purchasing a service or product, you agree to the following conditions.
1. Compliance with Australian Consumer Law (ACL)
Nothing in these Terms excludes, restricts, or modifies any consumer rights available under the Australian Consumer Law (ACL).
Under ACL, you may be entitled to a refund, repair, or replacement if a service:
Is not provided with due care and skill
Is not fit for its intended purpose
Does not substantially match the description provided
Refunds are not required for change of mind or circumstances outside these guarantees.
2. Services Covered
These terms apply to all Hold The Mother offerings, including:
1:1 postpartum or nutrition consultations (in-person or virtual)
Workshops, events, and group sessions
Digital products, resources, and educational materials
3. Cancellations & Refunds – 1:1 Services
48 hours or more notice: Full refund or reschedule
24–48 hours notice: 50% refund or reschedule
Less than 24 hours notice or no-show: No refund
Once a session has commenced or been completed, it is deemed delivered and is non-refundable.
4. Cancellations & Refunds – Workshops & Events
Client Cancellation 6 weeks prior to birth: 50% refund
Client Cancellation beyond 6 weeks prior to birth: No refund, option to reschedule
Hold The Mother Cancellation at anytime: 100% refund minus $300 administration fee + any in person/virtual sessions
5. Digital Products
All digital products are non-refundable once accessed, downloaded, or delivered, unless required under ACL.
6. Compassionate Consideration
We acknowledge that pregnancy, postpartum, and loss can involve unexpected changes.
At our discretion, we may offer a refund, credit, or reschedule in exceptional circumstances, including:
Medical emergencies
Birth or pregnancy loss
Hospital admission
Supporting documentation may be requested.
7. How to Request a Refund
Refund requests must be submitted in writing via email and include:
Full name
Service or product purchased
Date of service or purchase
Reason for request
Requests must be submitted within 7 days of the scheduled service or purchase date.
8. Processing of Refunds
Approved refunds will be processed within 5–10 business days
Refunds are issued via the original payment method
Payment processing fees are non-refundable where applicable
9. Right to Amend & Discretion
Hold The Mother reserves the right to:
Assess refund requests on a case-by-case basis
Offer a credit or reschedule instead of a refund where appropriate
Amend these Terms & Conditions at any time
The version in effect at the time of purchase will apply.
10. Contact
For all refund or cancellation enquiries: Email: hello@holdthemother.com.au
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Privacy & Confidentiality (Terms & Conditions)
Business: Hold The Mother
Effective Date: 1/1/26This Privacy & Confidentiality Policy forms part of the Hold The Mother Terms & Conditions and applies to all clients, website visitors, and purchasers of services or products.
By engaging with Hold The Mother, you consent to the collection, use, and disclosure of personal information in accordance with this policy and the Privacy Act 1988 (Cth).
1. Commitment to Privacy
Hold The Mother is committed to protecting your privacy and handling personal information with care, respect, and discretion. This is especially important in the context of pregnancy, postpartum, and loss-related support.
2. Information We Collect
We may collect personal information including, but not limited to:
Name, email address, phone number
Billing and payment details
Appointment details and service history
Health, pregnancy, postpartum, or loss-related information voluntarily shared by you
Website usage data (via cookies or analytics tools)
Sensitive information is only collected where reasonably necessary to provide services and is shared voluntarily by the client.
3. How We Use Your Information
Your information may be used to:
Provide and deliver services and products
Communicate with you regarding bookings, refunds, or enquiries
Process payments and refunds
Improve services and website functionality
Meet legal, regulatory, or professional obligations
We will not use your information for purposes unrelated to the services provided without your consent.
4. Confidentiality of Client Information
All personal and sensitive information shared during consultations or correspondence is treated as confidential.
Information will not be disclosed to third parties except:
With your explicit consent
Where required by law
To trusted service providers (e.g. payment processors, booking systems) solely for the purpose of service delivery
All third-party providers are required to handle information in accordance with privacy and security obligations.
5. Storage & Security
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, or disclosure.
Information is stored securely using reputable digital platforms and is only accessible to authorised persons.
6. Access & Correction
You may request access to, or correction of, your personal information at any time by contacting us in writing.
We will respond within a reasonable timeframe in accordance with Australian privacy obligations.
7. Website Cookies & Analytics
Our website may use cookies or similar technologies to improve user experience and analyse website traffic.
You may disable cookies through your browser settings, however this may impact website functionality.
8. Communications
By providing your contact details, you consent to receiving communications related to your bookings, purchases, or enquiries.
You may opt out of marketing communications at any time by using the unsubscribe link or contacting us directly.
9. Privacy in Relation to Refunds & Cancellations
Personal information provided in relation to refunds, cancellations, or compassionate consideration is handled confidentially and used solely for assessing and processing your request, in line with our Refunds & Cancellations Terms.
Supporting documentation, where requested, will not be retained beyond what is reasonably necessary.
10. Amendments
Hold The Mother reserves the right to update this Privacy & Confidentiality Policy at any time.
The version in effect at the time of engagement will apply.
11. Contact
For privacy or confidentiality enquiries: Email: [Insert business email]ription text goes here
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Intellectual Property (Terms & Conditions)
Business: Hold The Mother
Effective Date: 1/1/26These Intellectual Property Terms form part of the Hold The Mother Terms & Conditions and apply to all website visitors, clients, and purchasers of services or products.
1. Ownership of Intellectual Property
Unless otherwise stated, all intellectual property associated with Hold The Mother is owned by Hold The Mother.
This includes, but is not limited to:
Website content, text, blog posts, and written resources
Programs, frameworks, guides, worksheets, and educational materials
Recipes, nutrition plans, and consult materials
Logos, branding, graphics, imagery, and design elements
Digital products, recordings, videos, and downloadable resources
All content is protected under Australian copyright and intellectual property laws.
2. Permitted Use
You may:
View, read, and download content for your personal, non-commercial use only
Share limited excerpts on social media or websites with clear credit to Hold The Mother and without modification
You must not:
Copy, reproduce, distribute, sell, license, or commercially exploit any content
Modify, adapt, or create derivative works from Hold The Mother materials
Share paid or restricted content with third parties
Represent Hold The Mother content as your own
3. Client Materials & Consult Content
Any information, advice, or materials provided during consultations or services are for the individual client’s personal use only.
They must not be recorded, reproduced, shared, or distributed without prior written consent from Hold The Mother.
4. Digital Products & Resources
Purchase of a digital product or resource grants you a limited, non-transferable, non-exclusive licence to use the content for personal use only.
Ownership of intellectual property is not transferred with purchase.
5. Third-Party Content
From time to time, Hold The Mother may reference or link to third-party content.
All third-party intellectual property remains the property of its respective owners, and use of such content is governed by their terms.
6. Breach of Intellectual Property
Unauthorised use, reproduction, or distribution of Hold The Mother intellectual property may result in:
Immediate termination of access to services or products
Legal action where appropriate
Hold The Mother reserves all rights not expressly granted under these Terms.
7. Amendments
Hold The Mother may amend these Intellectual Property Terms at any time.
The version in effect at the time of access or purchase will apply.
8. Contact
For intellectual property enquiries or permission requests: Email: hello@holdthemother.com.au
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Loss & Support Policy (Terms & Conditions)
Business: Hold The Mother
Effective Date: 1/1/26This Loss & Support Policy forms part of the Hold The Mother Terms & Conditions and applies to all clients engaging in services during pregnancy, postpartum, or following pregnancy or infant loss.
This policy is intended to provide clarity, compassion, and appropriate boundaries around the support offered.
1. Scope of Support
Hold The Mother provides non-medical, non-psychological support, education, and nourishment-focused services for individuals and families navigating pregnancy, postpartum, and loss.
Our services may include:
Postpartum and nutrition consultations
Education and resources
Emotional holding and practical guidance within scope
Hold The Mother does not provide:
Medical care or diagnosis
Psychological therapy or counselling
Crisis or emergency support
2. Acknowledgement of Loss
We recognise that pregnancy loss, birth trauma, and infant loss are deeply personal and complex experiences.
Clients are invited to share information about their experience only to the extent they feel comfortable. There is no obligation to disclose details of loss.
All information shared is handled in line with our Privacy & Confidentiality Terms.
3. Client Responsibility & External Support
By engaging with Hold The Mother services, clients acknowledge that:
Our services are a supportive complement, not a replacement, for medical or mental health care
They remain responsible for seeking appropriate medical, psychological, or crisis support where required
We strongly encourage clients experiencing acute distress, suicidal ideation, or mental health crises to seek immediate professional support.
In Australia:
Lifeline: 13 11 14
PANDA: 1300 726 306
Emergency services: 000
4. Compassionate Adjustments to Services
In recognition of the unpredictability of loss, Hold The Mother may, at its discretion:
Offer rescheduling, credit, or refunds in line with our Refunds & Cancellations Terms
Adjust service delivery to support client capacity at the time
Any adjustments are assessed on a case-by-case basis.
5. Boundaries of Care
To ensure ethical and sustainable care:
Support is provided only within agreed service times and formats
Ongoing crisis support outside of booked services cannot be provided
Communication boundaries must be respected
Hold The Mother reserves the right to pause or discontinue services if support needs fall outside scope.
6. Referrals
Where appropriate, Hold The Mother may suggest referrals to qualified professionals or support services.
Acceptance of referrals remains the client’s choice and responsibility.
7. Amendments
Hold The Mother reserves the right to amend this Loss & Support Policy at any time.
The version in effect at the time of engagement will apply.
8. Contact
For questions relating to this policy: Email: hello@holdthemother.com.au
